Azza Osman
EXPERIENCE
Professional
Cabinet Office Communications
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Senior UX Specialist
October 2024 - Present, Toronto, ON.
Planned and facilitated ongoing user research and design for Ontario.ca products, including website feedback flows and webform enhancements, streamlining global navigation and information architecture (IA), archival work flows, and content management system optimization.
Supported and advocated for design strategy to improve the overall usability of Ontario.ca products through a mix of research, stakeholder consultations and iterative co-design across multi-disciplinary teams.
Developed research and design assets to support user research and business needs, including wireframes, low and high-fidelity mock-ups, journey maps, service design blueprints, and IA diagrams.
Treasury Board Secretariat (IT Source)
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Junior UX Specialist
May 2024 - September 2024, Toronto, ON.
Supported and led user research and design for 2 projects with Ontario Digital Service, including user testing for a newly re-designed government website and discovery research for growing businesses in Ontario.
Developed and presented user-centred solutions using research and design assets and evidence-based strategic storytelling.
Facilitated design workshops and mentoring sessions for co-op students to foster rich data-driven and user centred approaches.
Ontario Digital Service
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Experience Designer (Co-op)
September 2023 - May 2024, Toronto, ON.
Supported user research and design at an internal government design agency to deliver timely, high-functioning and user-friendly digital services across various ministries.
Developed and facilitated end-to-end design processes for 3+ projects, including user research planning, stakeholder meetings, participant recruitment and administration, interviews, usability sessions, ideation, and report writing.
Collaborated to build out strategic narratives and user-centred solutions around research findings.
Women’s College Hospital
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Virtual Health Research Assistant
September 2023 - May 2024, Toronto, ON.
Supported end-to-end scholarly and user research for episodic access to virtual care models.
Led design visioning sessions for ministry partners, physicians, and nurse practitioners to inform program evaluation, journey mapping, service blueprints, and solution ideation.
Facilitated patient, health care professional, and organizational leader interviews.
Evaluated remote patient monitoring clinical models through scholarly and user research.
Women’s College Hospital
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Virtual Health Research Student
May 2022 - August 2023, Toronto, ON.
Explored current digital identity services under Patient Digital Identity, Authentication and Authorization program to streamline electronic medical records (EMRs).
Created and led literature reviews, jurisdictional scans and stakeholder and user interviews to understand global designs for patient digital identity services.
Developed and facilitated user research strategies, including research plans, user interviews, and report writing.
EXPERIENCE
Volunteer
University of Toronto;Jackson State University
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Black Digital Humanities UX Workshop Facilitator
2024
Wilfrid Laurier University;University of Toronto
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Ontario Digital Service Co-op Panelist
2023
Women’s College Hospital
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Black Women’s Health Summit Panelist - Emily Stowe Scholars Program
2022
SKILLS
UX:
UX research, UI design, service and product strategy
Design:
Figma, Adobe Photoshop, Adobe Illustrator, Adobe XD, Canva
Web:
Framer, Squarespace, Wix, Webflow, HTML
Research:
Miro, Alchemer, Optimal Workshop, Dovetail, UserTesting, Mural, FigJam
Other Applications:
Slack, Trello, Notion, MS Office, G Suite. Jira, Atlassian
EDUCATION
University of Toronto
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Master of Information, User Experience Design
2022-2024, Toronto, ON.
University of Western Ontario
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Honours Specialization in Health Science
2018-2022, London, ON.
